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(302) 313-6645

Returns Policy

USA & Canada Only

Thank you for shopping with Turfmatic.com. We want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item, please review the following guidelines to ensure a smooth return process. This Return Policy is governed by and compliant with current online sales regulations in the United States.

Eligibility & Timeframe

  • Return Period: You may return your product(s) within 28 days from the date of delivery.
  • Condition of Products: Items must be new, unused, and in resellable condition, including all original packaging, accessories, manuals, and documentation.

Return Authorization (RMA)

  • Obtain an RMA Number: Before returning any product, please email or call our customer support team to request a Return Merchandise Authorization (RMA) number. We do not accept returns without a valid RMA number.
  • Confirm Return Shipping Address: Once you have obtained an RMA number, our customer support team will provide the appropriate return shipping address. The return shipping address must be confirmed by us prior to returning the product, as it may vary from state to state.
  • Include Tracking Information: When shipping your return, please provide the tracking number to our customer support or include it with your RMA details. This helps us track your return and process your refund more quickly.
  • Mark the RMA Number Clearly: Clearly mark the RMA number on the outside of your return package. Packages received without an RMA number or shipped to an address other than the one provided may be rejected or delayed in processing.

Shipping & Costs

  • Customer Responsibility: You are responsible for shipping the product(s) back to us. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for lost or damaged returns in transit.
  • Original Shipping Costs: Original shipping costs (if any) are non-refundable.

Refund Process

  • Inspection: Once your return is received, we will inspect the item(s) to ensure they meet the conditions outlined in this policy (new, unused, and resellable).
  • Refund Method: After successful inspection, we will process your refund to the original payment method.
  • Processing Time: Please allow up to 7–10 business days from receipt of your returned item(s) for the refund to appear in your account.

Restocking Fee

  • All returns are subject to a 25% restocking fee.
  • This fee covers inspection, repackaging, and administrative costs associated with processing the return.
  • The restocking fee will be deducted from your refund after we have successfully inspected your returned item(s).

Exchanges

If you wish to exchange a product for a different item, size, or model, we recommend initiating a return for a refund and placing a new order for the desired product. This ensures the fastest service and best inventory management.

Damaged, Defective, or Incorrect Items

If the product you received is damaged, defective, or incorrect:

  1. Contact Us Immediately: Please get in touch with our customer support within 5 business days of delivery.
  2. Supporting Documentation: Provide photos or videos (if applicable) of the damage, defect, or incorrect item.
  3. Resolution: We will work with you to arrange a prompt replacement, repair in accordance with our Warranty Policy.

Exceptions & Additional Information

  • Non-Returnable Items: Certain items may be marked “Final Sale” or “Non-Returnable” on the product page. These items are not eligible for return or exchange unless defective or damaged upon arrival.
  • Bulk or Custom Orders: Bulk and custom orders may be subject to special return terms. Please consult your sales representative or contact customer support for more information.

Compliance with US Online Sales Laws

This Return Policy is designed to comply with relevant online sales regulations in the United States. Nothing in this policy is intended to limit any legal rights you may have under consumer protection laws.

Changes to This Policy

We may update or modify this Return Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting to our website, so we encourage you to review this policy periodically.

If you have any questions or concerns regarding your return, please contact our customer support team at:

  • Phone: 302-313-6645
  • Email: sales@turfmatic.com
  • Address:  Echo Evergreen Incorporated, 1007 N Orange Street, 4th Floor, Wilmington DE 19801

Thank you for choosing Turfmatic.com. We appreciate your business and strive to ensure your shopping experience is nothing short of excellent.