Turfmatic Warranty Information
Applies to sales in the United States & Canada Only
To ensure your satisfaction and confidence in our products, we offer a 12-month warranty free of charge for all our products sold online in the United States and Canada. Additionally, extended warranty options are available to extend coverage to 24 and 36 months at the time of purchase.
- The 12-month warranty covers any manufacturing defects and faulty workmanship from the date of purchase.
- The extended warranty options (24 and 36 months) provide continued protection beyond the initial 12-month period.
The following situations are not covered under the warranty:
Commercial Use: The warranty is restricted to residential use only and excludes any commercial or industrial applications.
Purchases from Unauthorized Dealers or Resellers: Warranty coverage is valid only for products and services purchased from authorized Turfmatic dealers or resellers.
Normal Wear and Tear: This includes parts that naturally wear out over time, such as fuses, belts, brush bars, batteries, etc.
Accidental Damage: Any damage caused by accidents, external impacts, or intentional misuse is not covered.
Non-Compliant Use: Damage resulting from improper usage, or failure to adhere to the guidelines outlined in the user manual is not covered.
Damage from External Sources: This includes damage caused by cable overruns, weather conditions, electrical outages, or power surges..
Negligent Use, Misuse, Neglect, or Careless Operation: Any damage resulting from careless or improper use or storage of the product is not covered.
Failure to Maintain Proper Care: Warranty does not cover issues caused by the lack of proper maintenance, including unclean or blocked air filters and cooling vents.
The warranty becomes effective from the date of purchase. Please retain your proof of purchase as evidence for warranty claims.
If any fault or defect develops after a initial six-month period, you must provide evidence to us it is a manufacturing defect and not an issue excluded from the warranty coverage.
If you are unable to provide proof of purchase, the warranty will start 90 days after the date of manufacture indicated on the product serial plate.
Obtaining Warranty Service
If you believe your Turfmatic product is eligible for a warranty claim, please contact our customer service team through the following methods:
Our customer service representatives will guide you through the warranty process and provide instructions for returning or servicing your Turfmatic.
Note: The warranty provided here is exclusive and in lieu of all other warranties, whether expressed or implied. Turfmatic shall not be liable for any special, indirect, consequential, or incidental damages arising out of the use or inability to use a Turfmatic product.
Important: This warranty information is subject to change, and the latest version will always be available on our website.
Thank you for choosing Turfmatic! We are committed to delivering high-quality materials and services to maintain a beautiful and durable outdoor space for you to enjoy.
If you have any inquiries or warranty claims, our customer service team is ready to assist you.